(Tuesday October 18th) Free ShoppingQ Upgrade Available
We are pleased to announce that ShoppingQ V3.9.3d has been released. Upgrading your store as soon as possible will allow you to take advantage of new features and maximize your ecommerce capability before the holiday season.
For more information and to schedule your free upgrade, please visit
Store Upgrade .
(Wednesday October 12th) 1 p.m. EST - Telephone Support Resumed
Power restored to all technical support offices.
(Wednesday October 12th) Telephone Support Unavaliable
Due to a widespread power outage surrounding the office where our support department is located, we are unable to answer your support phone calls. NetFronts can still assist you! Support inquiries via email or your control panel are not affected. Please use the Support Center section of your control panel to submit support requests, or send an email to email@example.com.
Note: This outage does not pertain to any web servers or mail servers, so your website and mail is not affected.
(Thursday Sept 8th) Webmail Login Help
If you are having problems logging into your webmail you may have a bad cookie. In your web browser clear out your cookies and you should be able to login normally. For example in Internet Explorer you will find this in Tools -> Internet Options -> Click the "Delete Cookies" button.
(Friday Sept 2nd) Labor Day Closure
NetFronts' offices will be closed on Monday, September 5, 2005 in observance of Labor Day. The support department will be limited to trouble tickets and emergencies (firstname.lastname@example.org). Business will return to normal on Tuesday, September 6, 2005 at 9 a.m. EST.
Want to help those affected by the hurricane? Visit www.americaunited.com today!
(Thursday Sept 1st) Win3 Issues
We have discovered that a Microsoft patch was incompatible with our hardware platform. Technicians have been working with Microsoft Support Personnel to identify a resolution to the security issue as well as work with our platform. Microsoft has indicated that this is indeed a problem with the patch which causes core Microsoft DLLs to become inoperable on specific hardware configurations (regretfully such as ours)
(Tuesday Aug 16th) Win3 Down
Windows Server #3 has experienced a catastrophic hardware failure (2AM EST). We are rebuilding it now and hope to restore service asap.
Update: Most of the sites are now up and running. The remaining SSL issues should be resolved shortly.