1.  My username and password doesn’t work for my e-mail. 2.  I forgot my control panel username and password. 3.  How do I pay my bill online? 4.  I’m not receiving my e-mail. 5.  I need to update my credit card information. 6.  My ftp program wont connect to the server. 7.  How do I get rid of all the spam I'm getting? 8.  My FTP program disconnects right in the middle of a transfer. 9.  I want to have my new domain point to my old domain 10.  How do I view my stats for my website? 1.   My username and password doesn’t work for my e-mail. Make sure your using the entire e-mail address for the username such as john@your-domain-here.net and not just 'john'. If you think the password is incorrect then login to your control panel and go under "E-mail" under the Quick Access icon. Click on your e-mail address and change the password from the account properties section. If you just started your hosting with us, your domain may not yet be pointing to our servers. In this case, use mail.hosting-advantage.com as your incoming mail server. For complete setup information, see Getting Started with Email. 2.   I forgot my control panel username and password. If you have forgotten your password but you know your login username, then go here to request that we resend your password. We will send it to the email address on file for your hosting account. If you have forgotten your username and password, please submit a support ticket here. Also see "Forgotten Passwords". 3.   How do I pay my bill online? If you want to have your bill come out of your card automatically then login to your control panel and click "Billing" on the left menu and click "Billing Profile." Then click "edit" next to the credit card drop down menu and at the bottom of the screen you can update your card. If you want to just do a one time charge on your card then please click here. For detailed information on ways to pay your bill please see our support help guides about this topic here. 4.   I’m not receiving my e-mail. Check your email software for these settings: Incoming mail server: mail.yourdomain.com (prior to DNS changes, you may use mail.hosting-advantage.com) Account name: yourname@yourdomain.com For complete setup information, see Getting Started with Email. 5.   How do I update my credit card information. Login to your control panel and click "Billing" on the left menu. Click on "Billing Profile." Then click "edit" next to the credit card drop down menu. Update your card and submit. If you have a current balance, it will be charged immediately. 6.   My ftp program wont connect to the server. Make sure the hostname that you’re connecting to is ftp.yourdomain.com (where yourdomain.com is your website) If you just transferred your domain name, use the IP address of your website, found in your Control Panel under WEB OPTIONS. FTP Usernames are a maximum of 8 characters and all lower-case. Make sure you username matches your control panel username. In your FTP software enable "Passive (PASV) ftp transfers". 7.   How do I get rid of all the spam I'm getting? In your control panel under "E-mail" there is Anti-Spam settings you can enable for all your accounts or for individual accounts. You can have it label the spam with "POSSIBLE SPAM" or choose to remove it completely. For more information see Anti-Spam Protection. 8.   How do I renew my domain name? And when does it renew? Your domain name will not renew automatically with your hosting. Sometimes different people will own the hosting and the domain names and so they are handled different. Renew a domain name registered with NetFronts. Check your domain expiration date. Transfer a domain name to NetFronts. 9.   I want to have my new domain point to my old domain. To do this you'll need to setup what we call a "Domain Alias." Follow the steps here to do create the alias. 10.   How do I view my stats for my website? You can access your stats by to: For AWstats: your-domain-here.net/cgi-bin/awstats.pl For Webalize: your-domain-here.net/webalizer/ If your stats aren't showing, you may need to turn on Awstats or Webalizer. To do so: Log in to your Control Panel Click on the WEB OPTIONS button Go down to either WEBALIZER or AWSTATS and turn them ON.